Cervélo Rider Support

Returns &
Refunds

Everything you need to return an eligible item and understand when your refund will arrive.

Return window

Returns must reach the warehouse within 60 days of the date the order was shipped. Products must be unused, unworn, undamaged, and returned in their original condition.

Items received after 60 days, or returned in used, worn, or damaged condition, are not eligible for a refund.

How to start a return

  1. Contact support with your original order number, the items you wish to return, and the reason for the return.
  2. Wait for your return authorization number and write it clearly on the outside of the package.
  3. Pack the item securely and send it using a trackable carrier. Keep your tracking receipt until the return is complete.
Request a return →

Refunds

  • Approved refunds are issued to the original payment method.
  • Refunds are typically processed within 5–7 business days after the return arrives at the warehouse.
  • Original shipping charges are non-refundable unless the wrong item was shipped or another shipping error occurred.
  • The buyer is responsible for return shipping unless the product is defective or the shipping error was ours.

Exchanges & defective items

Direct exchanges are not offered. Return the original item, then place a new order for the preferred item. If a product is confirmed defective, support will arrange an appropriate replacement and cover the related shipping charges.

Policy reference: Adapted from official Cervélo information accessed September 13, 2026. Official returns policy